E-Procurement - Medline Return Policies


Product must be returned within 90 days of purchase.

Customer Service: 1 800‐307‐8386

All returns must be authorized by Medline prior to receipt. Return goods authorizations (RGAs) may be arranged either by phoning Customer Service or by contacting a Medline sales representative. After obtaining an RGA, each return must include the following information:

Unauthorized returns may be returned to customer at customer’s expense, destroyed by Medline at Medline’s discretion or subject to additional charges without a credit being issued to customer.

Defective products: Defective product, properly noted damaged product and returns that are the result of a Medline
error may be returned at Medline’s expense and for a full credit, subject to the other provisions of
this policy.

Restocking Fee Schedule

Return from Date of Invoice Re‐stocking fee Percentage

The following conditions will not be considered for return.

Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Medline of any damages in transit or product shortages within two (2) business days of receipt, or Medline shall have no obligation to process credit or arrange for product replacement. Contact Medline Customer Service at 1‐800‐MEDLINE or a Medline sales representative to report damages or shortages.

Products Shipped in Error by Medline

Customer must notify Medline of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Medline are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

Page Updated 06.25.2018