Important differences between PBX - traditional phones and Lync Enterprise Voice

  • You may use either a headset or a phone to answer and receive calls.
  • If you use a phone, the phone will need a power supply, if the power is out, your phone will also be out. Phones are connected to your data connection – your computer is connected through your phone (or by a separate data connection). If your computer reboots, your phone stays up.
  • If you use a headset and your computer reboots, your phone service will also be out. When you lock your computer and your phone rings, you may need to unlock the computer before you can answer the phone (depending on the type of headset you use) If you choose to use both a headset and phone, the BTOE (Better together Over Ethernet) software will be available in the future. This software will allow you to put a caller on hold from the phone and pick it up on your headset. We are testing the product and will release it when we feel it is working well.
  • You will no longer use authorization codes for making calls, neither will you use a 9 or 81, you can just call the number directly (4 digit on campus, 7 or 10 digit off campus). You will still be billed for long distance. Your phone is open for making these calls, if you are in an area that is open to the public and you are worried someone may use the phone, please call x3600 to discuss options (we can restrict the phone from calling long distance or we can have you log out when you are not there).
  • E911: When/If you call 911 from your phone/headset you will get through to 911, however, it will give the location that Telecom has in their system and uploaded to the PSAP. Telecom should always be notified if you will be moving your phone or computer/headset that your Lync Client is connected to.
  • You can get multiple calls into your phone or you can put a call on hold and still have a line to call out all using the same phone number.
  • All Lync phones come with Caller ID (it may not work so well between PBX and Lync callers yet) and full duplex speakerphones.
  • Lync comes with a new voicemail that is integrated with Outlook, so any new voicemails will appear in your Outlook e-mail. Settings for this voicemail are available in Outlook.
  • We are still working on a fax solution, so if you use CallPilot Fax, we can leave that in place until there is a solution.
  • Each user can set up forwarding, simultaneous ringing, team call group and delegate options from their own Lync client.
  • You have one number (your own) on your phone, shared numbers will be set up with a “response group” (where it can ring several users) or “team group”. Phones that are not linked to users can be set up as a “common area” phone, however, they cannot have voicemail if there is no e-mail for the account. We cannot add common area phones into response groups.
  • You can add frequent colleagues to your Lync Client to see their status (Status includes: on the phone, in a meeting, available, out of the office, etc).
  • You can set your own opt out “rule” in your voicemail. Or you can set different rules for different phone numbers.
Page Updated 11.22.2017