CP Desktop Messaging Installation

CallPilot  Desktop Messaging Client (new install)

  1. Contact the Telecom Help Desk at 3600 and request to be placed in Desktop Messaging group.
  2. Close all programs except for this browser window (make sure to close Outlook) before you begin.
  3. If the computer has multiple Outlook profiles, verify that the default profile is the profile to be used with CallPilot.
    • Click the Start button, then choose Settings, Control Panel. Double-click the Mail icon.
    • Click the Show Profiles button.
    • In the "When starting Microsoft Outlook, use this profile" box, select the profile to be used.
  4. Verify that Outlook is the default email program on the computer.
    • Open Internet Explorer.
    • Choose Tools, Internet Options. Click the Programs tab.
    • Verify or set Microsoft Outlook as the E-mail selection.

Start CallPilot installation

  1. Find the X drive and click on this file:
    X:\Software\CallPilot\CallPilot for Office 2003
  2. The first page of the install wizard
    Click Next

  3. Type in:
    Server Name:
    Server SMTP: 1360650

    Choose: English
    Click Next

  4. Select Complete
    Click Next

  5. Click Install

  6. Click Finish
  8. Start Outlook

  9. Enter your Mailbox # (usually your 4-digit phone #)
    Enter your Password
    Click Properties

  10. Enter your Mailbox #
    (usually your 4-digit
    phone #)
    Enter your Password>Click Address Book Tab

  11. Type in:

    LDAP search base:
    Click Download Now
    When done downloading the address book:
    Click OK

  12. Enter your Password
    Click OK
  13. To enable audio toggle (computer < > phone)
    1. Open Outlook
    2. Click on Tools, Email Accounts
    3. Select View or Change
    4. Highlight CallPilot Desktop Messaging
    5. Click on Change
    6. Click on the Audio tab
    7. Select Confirm settings before playing or recording
    8. Click Apply
    9. Click OK
    10. Click Finish
  14. To change CallPilot configurable options
    1. Open Outlook
    2. Click on Tools, Email Accts
    3. Select View or Change
    4. Click Next
    5. Highlight CallPilot Desktop Messaging
    6. Click on Change
      Within a CallPilot message, go to Tools, Options
Page Updated 11.22.2017