Phone Instructions

Call Forward

campus extensions only
...forwards incoming calls to another number.

to activate:

  • lift the handset
  • press the # key, then 1, then dial the four digit phone number where calls are to be forwarded
  • hang up

to cancel:

  • lift the handset
  • press the # key, then 7
  • you will hear three short tones
  • hang up

NOTE: pause at least four seconds before placing your next call

Call Transfer

campus extensions only
...send a call to someone else on campus.

  • press and release hookswitch to put first call on hold
  • listen for three short tones
  • dial second phone number (campus extensions only)
  • announce first call to second call in privacy
  • hang up and the first call is connected to the second call

The Hookswitch is used to disconnect a call or place a call on a temporary hold. It can be a button, flash key, or switch depending upon the type of phone.

Call Waiting

...ability to switch between two incoming calls.

  • when you hear two beeping tones press and release the hookswitch 
  • the first call is on hold and you are connected with the second call 
  • you may continue to press and release the hookswitch to move between calls

Call Waiting Deactivation

…deactive your call waiting

  • lift handset
  • dial *70
  • hear confirmation tone
  • hang up

Call Waiting Reactivation

…reactivate your call waiting

  • lift handset
  • dial *71
  • hear confirmation tone
  • hang up

Last Number Redial

...redials the last number you dialed.

  • lift handset and listen for dial tone
  • dial *177

Ring Again

campus extensions only
...if you reach a busy signal, the ring again feature will notify you when that line is free.

to activate:

  • press and release the hookswitch after receiving the busy signal
  • dial *11
  • listed for confirmation tone
  • hang up
  • when the busy party has ended the call, your phone begins fast ringing.
  • lift handset within 6 seconds and you will be connected

to cancel:

  • pick up handset and dial *12

Store/Redial

to store a number:

  • after receiving a busy signal press and release the hookswitch
  • listen for three short tones
  • dial *178
  • the telephone number you just dialed is now stored.

to redial a stored number:

  • lift handset
  • dial *179
  • the stored number is dialed.

Conference Calling

...during an existing call you may conference with a third party.

  • press and release the hookswitch to put first call on hold
  • listen for three short tones
  • dial second phone number
  • press and release hookswitch again
  • the first and second call are conferenced together with you.

Having trouble with your phone?

Here are some steps to take before calling Telecommunications at x3131.

Phone doesn't ring:

  • Check that your phone is plugged in.
  • Check that the ringer switch on your phone is turned on.
  • Try another phone in your jack, and your phone in another jack. Report a broken jack to Telecommunications, x3131.
  • Clear call forwarding. Lift up the handset, press the # key and 7, wait for three short tones, then hang up.

Friends complain that your number is always busy, and yet you haven't been on the phone or they receive a dial tone, or get someone else's room:

  • Clear call forwarding. Lift up the handset, press the # key and 7, wait for three short tones, then hang up.

ASSISTANCE

For service problems and information contact Telecommunications, x3131, messages can be left on voice mail 24 hours a day, seven days a week.

Page Updated 03.14.2013