Administrative Computing Services (ADMCS)
 333 32nd St. Bellingham Wa. 98225-0935  tel:360-650-7570  fax:360-650-7323 MS: 1480
Frequently Asked Questions
Computer Accounts and miscellaneous questions
 

The Administrative Computing Services Help Desk (ADMCS HD at x4444) is responsible for the creating, deleting and maintenance of employee computer accounts, such as Banner ,  Novell and Outlook accounts as well as Titan and Faculty/Staff Modem. 
 
Q: How do I get an account for a new employee if a Personnel Action Form has not been processed yet?

 		 A: The following information is required: NAME, SSN, BIRTHDATE, GENDER, MAILSTOP, DEPARTMENT, OFFICE ROOM NUMBER, OFFICE PHONE NUMBER. HR will accept information from departments who wish to request W#'s for employees who have not yet arrived to campus. Please email the information to Julie Nicolaas or Michael Furtado. Once the employee has been assigned their WWU# and Universal Login name, the employee's administrative accounts will automatically be created overnight. A system generated message will be sent to the employee's department head or administrative assistant. Note: in urgent situations when Julie or Michael are not available,  the department's supervisor can submit an Accounts Request form (available  at Administrative Web Forms.)  to the ADMCS Help Desk.
Q. The employee has their WWU ID # and Universal Login name but they do not have accounts. Why? What should
I do now?		 A: Contact the ADMCS Help Desk at x4444. It is more than likely one or more pieces of information relating to NAME, SSN, BIRTHDATE, GENDER, MAILSTOP, DEPARTMENT, OFFICE ROOM NUMBER or OFFICE PHONE NUMBER is missing from the employee's database record.  However, if the problem falls outside of this, ADMCS staff will be able to determine the reason and what steps are necessary.
Q:  Where do I go to get a Novell, Outlook, Titan and/or Faculty & Staff Modem Pool account?
 		 A:  Your employee accounts Novell (WWU network) and AD (Outlook email) are automatically created once all the required information has been entered into the HR system. A system generated message will be sent to your supervisor, department head etc: notifying them that your accounts have been created. You will then need to go to the following link http://www.wwu.edu/fsactivate/, to activate your accounts..

Once you have activated your accounts you will have access to:
  • your desktop computer and WWU network (Novell account)
  • classroom and library computers
  • Outlook email
  • the MyWWU employee web portal
  • a 1GB personal network storage space (the personal network U:drive).

NOTE: Faculty and staff requiring Titan and Modem accounts must submit an esign Accounts Request form to their manager who will forward the request to ADMCS.
Q:  Where can I get help filling out the electronic web forms? A: Call the ADMCS Help Desk at x4444 for  instructions on how to use web forms.
Q:  How do I get a Hydra/Banner Logon Account? A:  The employees supervisor must approve and submit the Accounts Request form to the ADMCS Help Desk. The Accounts Request form is available  at Administrative Web Forms site.  
Q:  Now that I have a Hydra/Banner Account, how do I get permissions to access student records? A:  Permission to access student information are granted by the Registrar's Department x2984. The Banner/Student Access request form can be accessed from Administrative Web Forms
Q:  How do I access HR records?
Q:  How do I access Finance?
Q:  How do I access Admissions

 		 A:  Once you have a Hydra/Banner Login account, you will need to request permission to access data from the custodian of the data.  Request access to the data vai online forms at  Administrative Web Forms .
CUSTODIANS:
Student Data - Cindy MacLean
Finance - Donna Foley
Human Resources -Vic Kiel		 Alumni - Donna Janigo
Woodring - Kimberly McDaniel
Admissions - Margie Conway		 Student Accounts - Leslie Pinkston
Financial Aid - Jean Meyer
Housing - University Residences
Q:  What are Unix Groups and how do I know which one(s) I belong to?


 		 A:  A unix group is an additional means of controlling system privileges and access to files.  When you set permissions on a file in unix, you set permissions for the owner, the group, and the world.  A group just allows you to give multiple users a common set of access permissions to a given directory or set of files.  If you'd like to know which unix group(s) you belong to, telnet to Hydra and from a command line, type: grouplist -u (yourHydraLoginName), and press return.  For example: grouplist -u earlene would provoke the following system response: User: earlene (P)compctr acctmgmt banner mailgrp quickref security sysadmin.  The (P) indicates the users primary group.
Q:  I don't remember my Banner password, who do I call? A:  Call the the ADMCS Help Desk at x4444. They can reset your account.
 
Q:  How do I get a Gecko/Banner test Account? A: Gecko login request forms are now available online through the Administrative Web Forms site.
Q:  Where to I go to get access to Time Pay Lists for web entry? A:  Permissions to access the Time Pay Lists for web entry are granted by the HR office x3478.
 
Q:  Who do I call to have a member of my staff added to a Unix group? A: Supervisors may contact the ADMCS Help Desk x4444 with this request.
 
Q:  I can't print from Hydra.  What do I do?
 		 A.  The ADMCS Help Desk can determine if your printer is set up correctly, if your login has the correct printer assigned and if your printer is networked.  Phone x4444 to speak with a consultant regarding your printing needs.
Q:  Where do I go to get a Samba Account? A:  Go to http://www.wwu.edu/depts/techserv/java/samba/index.jsp to fill out the form and then submit it to Technical Services.
Q: How can I make my printer print from Hydra?
 		 A:  To print from Hydra/Banner, your printer will need to be networked or have special RPM (remote printer management) software installed.  In addition, the Hydra Print Queue Request form must be filled out and submitted to the ADMCS Help Desk who will forward it to the Technical Services group.  The ADMCS Help Desk x4444 can can assist you in filling out the form over the phone. 

Contact ADMCS: E-mail, Other   Send comments to: Bob Schneider,  Director ADMCS
     
ADMCS document: Revised: 7/1/2008 .  ra:\admcs\compaccts.htm