Administrative Computing Services (ADMCS)
 333 32nd St. Bellingham Wa. 98225-0935  tel:360-650-4444  fax:360-650-7323 MS: 1480
Help - User Assistance                  
ADMCS provides centralized computing services for the WWU campus; faculty, staff and students. The main phone numbers and office locations for contacting ADMCS are listed below.
 
All offices are located in Administrative Computing, 333 32nd Street on the 2nd  floor.   
    On-line Computing Help Desk, AC210A, x4444 Email: admcshelpdesk@wwu.edu .
    Main Administrative Office, AC211, x3360.
Two University Help Desks are available:

There are two main help desks providing support service to the campus community.  The Administrative Computing Services Help Desk provides primarily but not exclusively support for administrative applications.  Administrative Computing Services maintains the latest status on all central computers and provides support for administrative host connectivity.  Academic Technology and User Services supports primarily academic computing.  ATUS's Help Desk provides computer user support for academic and instructional functions and desktop applications. The following is a more detailed list of the basic services provided by each. See the ATUS Home Page for more information on the ATUS Help Desk services.

On-line Computing Help Desk Services:

 Machine status - ADMCS Help Desk maintains information on current status of central machines.
 Account processing support and resolution
 Administrative Hosts (Hydra & Gecko) - account/userid requests and problems.
 Academic Hosts (Titan & Nessie) - account/userid problems.
 BI Query - Web Forms.
 Faculty/Staff modem pools - account/userid problems.
 Connectivity - any connectivity problems to the central host machines.
 Printers - establish Hydra print queues and resolve Hydra print problems.
 WWU Admin Icon - provide end user support for remote access to common central administrative applications.
 Hydra FTP - assistance in doing file transfers to/from Hydra.
 Terminal emulation - assistance in logging into Hydra.
 Hydra Production Schedule - publish and distribute yearly and monthly schedule of operations.

ATUS's Help Desk Services (partial list):

 Microcomputer support: microcomputer repair, support, and problem resolution.
 Software distribution, support, and problem resolution.
 General user workstation support.
 Maintenance and support of general University computer labs.
 see ATUS's Home Page for other services.

Contact ADMCS: E-mail, Other   Send comments to: Bob Schneider,  Director ADMCS
     
ADMCS document: Revised: 02/02/2006     RA:/admcs/help1.html