WWU ADMCS Schedule of Operations

Systems Availability

All systems are available 24x7 with the following exceptions for scheduled and unscheduled downtimes.

Scheduled Downtimes:

Banner related applications regular downtimes for OS/DB patch installations are scheduled for every third Friday of each term, midnight to 6 am. This includes: Banner, Web4U, Health Services, Bi Query, Millenium, Nolijweb, TEM etc.

Dataw (data warehouse) weekly backups are scheduled on Saturday, 10:30pm to 11:30pm. Data Warehouse weekly refreshes are done Monday through Friday, midnight to 6am. Bi Query, Millenium FAST are not available during these times.

Some Microsoft Windows systems patches are automatically installed Wednsdays, 00:01 to 6:00.

The time between each term is often used to install major upgrades for Academic systems.

Unscheduled downtimes:

A major unscheduled upgrade for an application such as Banner may require one weekend of downtime.

Advance notices are issued for all unscheduled downtimes via email, and are posted on the myWestern COMPUTER APPLICATION STATUS and the ANNOUNCEMENTS channels. Sometimes voice mail notices will be issued.

Page Updated 01.06.2014