ADMINISTRATIVE SYSTEMS HELP
| PC Software |
|
Help Desk x3333 |
| PC Hardware | Equipment Failure (Microcomputers, printers, etc.) | Computer Maintenance x3059 or 3959 |
| NETWORK |
 Connecting to the
Network Installing network software Network problems, such
as disk space error, etc |
Help Desk x3333 |
| Hydra |
Login/logout, kill
connection, file transfers, Hydra printing.- Connecting /
disconnecting (Login /
Delete Login requests,
Banner Icons,
Hydra connection problem, stuck or slow
processes, stuck terminals or screens)
Downloads/file
transfers File not being created or permission problem Hydra
printer questions or problem
(location or name of printer, job not printing, move,
remove, restart job)
Oracle
Errors |
Help Deskx4444 |
|
Application Help |
General questions or
problems Access to a system How to: enter data,
run a report Process data / processing problems, Data
usage |
See Below |
|
Admissions Alumni/Development: Alumni, Donors, Parents of Students |
x7428
x3069 | |
|
Banner
Finance:
General Access,
Navigation through query forms, Reporting questions, Departmental
data uploads |
Help Desk x5890 | |
| Central Stores | Central Stores x2988 | |
| Etc/Etc Menu Items (printer management, change password) | Help Desk x4444 | |
|
Human
Resources/Web Employee Information General questions or
problems, reports/data usage General questions
about Personnel Action, Position Control or Student
Employment Affairs Permanent Staff Temporary
Staff/Student Retirement Insurance
Deductions |
HR Hot Line x6543 x7718 or
x7664 | |
| SQL questions | ADMCS x4514 | |
| Student – Catalog/Schedule preparation | ||
|
Student System – Registrar’s Office
Schedule/Catalog data input, report printing, navigation help
line x7687 – from 8-12
For System Access: supervisor should request via email, specifying
form(s) to Cindy
Ferrario. |
Registrar’s Office x3430
Cindy.Ferrario@ wwu.edu | |
| Student Accounts | Student Accounts x2866 | |
|
Student Financial
Aid
General Questions Processing Problems/System
Access |
Student Financial Resources x3470
Jean Meyer, x3039 | |
| Misc. | For phone book updates & corrections | Telecommunications x3600 |
ADMCS: Administrative Computing Services, x4514, AdministrativeComputing@wwu.edu
ATUS: Academic Technology User Services, x3333, HelpDesk@wwu.edu
Revised 09/11/2009