Online Payments

Today is: Saturday - February 11, 2012

 

Logging In | Set Up Authorized Payer| Viewing Statements | FAQ's | Help

 

Welcome to WWU's online billing and payment information. With the help of a third-party vendor, CASHNet, WWU maintains an online system that enables all WWU students to receive e-bills and make online payments by logging into CASHNet's secure website.

CASHNet offers the following benefits:

• Make payments 24/7
• No more paper statements. Receive bills by email
• Pay online or authorize other payers to pay on the student's behalf (parents, spouses, relatives, guardians, employers)
• Pay with an electronic check (ACH) online

For questions concerning your student ID or password when logging into CASHNet, contact Leslie Pinkston 360-650-4905 or Leslie.Pinkston@wwu.edu.

For questions concerning your student account information, contact Student Accounts 360-650-2865 or Student.Accounts@wwu.edu.

 

Logging into CASHNet

Students log into CASHNet through their MyWestern account and:

Student tab/ Web4U - Student / WWU Student Account Online

Authorized payers log into https://commerce.cashnet.com/wwupay?LT=P . You will need the login name and temporary password supplied by the student via email. The first time you log in, you will be required to change your password for security purposes.

If a student has created a Student Last Name or "Authorized User" for you, enter the Student Last Name or "Parent" Login and Password provided by the student. If you do not know your Parent login or Student Last Name, you can either reset it using the "Forgot Student Last Name" link on the login page, or you can contact your student to have them resend the information via email.

If you know the Student WWU ID # but do not know the Student Last Name, you can click the link on the login screen to access a different page where you may instead enter the Student WWU ID # and the Student’s Last Name. Note that when using this option you will be allowed to make payments but for security reasons you will not be able to see account balanaces, payment history, or any other personal information.

 

Setting Up Authorized Payer Accounts

Students must set up authorized payer accounts to allow others, such as parents, spouses, or employers, to view their bills and make online payments toward their student account. To set up an authorized payer account, follow the instructions below:

1. Log into MyWestern
   • Select Student tab
   • Look for the Web4U - Student Portal
   • Select WWU Student Account Online
2. In the “Authorized Users ” section, click “Add New.” Choose a login name for the authorized payer (a unique login name for that person), enter their email address, and the system will create a temporary password for their account. Click “OK” to create the account. Note: If the login name is already taken by another user, you’ll see the error message “Authorized User already exists,” and you’ll need to choose a different login name.

3. Once you’ve created the accounts, provide the authorized payer with their login name(s), and the following website address: https://commerce.cashnet.com/wwupay?LT=P. An email will also be generated from Student Accounts to the authorized payer(s) containing the same information.

When the authorized payer logs into their account, they will need to create a new password and then will be able to view your bills and make payments to your account.

 

Viewing Online Statements

Students will receive email notifications at their WWU email address when their newest statement is available to be viewed. Authorized payers will receive notifications at their specified email address. The newest statements will appear in the "Your Bills" section.

The billing statement reflects account activity up to the date of the statement. Check Current Activity Detail for up to the minute charges/payments to your student account.

Note: Mac users will need to download and install Adobe Reader to view the statement PDF's. Other PDF viewers may have trouble displaying the statements.

 

Using Saved Payment Methods

When entering payment details on the ACH (eCheck) or credit card payment sites, you may choose to have the site save your payment information for future use by entering a name for the payment method at the bottom left of that page. Saved payment methods are only available to the account in which they were created; students cannot make payments using saved payment methods from authorized payers on their account and vice-versa.

If the student updates the authorized payer's account information (such as password or email address), the saved payment methods will be removed, ensuring the security of your payment information.

 

CASHNet Frequently Asked Questions

Western Washington University now offers electronic billing (e-bills) and payment as the primary means of providing student account statements and payment options to all students; paper statements are no longer printed or mailed for enrolled students. Students receive emails at their university email address, enabling them to review their statement and make payments via the Web.

 

What is CASHNet?
What is e-billing and e-payment?
Who does the statement email come from? How can I make sure the email sent to me is not treated as spam?
Why is the university changing to e-billing, as opposed to paper statements?
What are the benefits and advantages of e-billing and e-payment?
Are there exceptions to e-billing? Can I continue to get a paper bill?
I don’t feel comfortable paying my bill online. How do I pay my bill?
Can I make my payment by credit card?
Why isn't Visa accepted?
Why doesn’t WWU directly accept credit card payments for student account fees?
Does the university charge for e-billing and e-check (ACH) payment services?
How can authorized payers make payment on my behalf?
How do students authorize additional payers?
Do authorized payers have to make their payment online?
How do new students set up and access online billing and payment?
Does the university have installment payment plans?
Who do I contact if I have questions?

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What is CASHNet?
CASHNet is a vendor utilized by Western Washington University that enables students to pay student account fees, including tuition, room and board, health insurance, course fees, and other miscellaneous charges, online. Through CASHNet, students and authorized payers may receive e-bills and make e-payments directly

online. This system eases the payment process by allowing payments to be made at any time, from any location with Internet access.

What is e-billing and e-payment?
Electronic billing (e-billing) is a new service that enables students and authorized payers to receive bills through email, access bills through an online account, and

make payments directly online (e-payment). As of December 2006, all WWU students receive student account bills electronically. All charges to the student’s account, including tuition, room and board, health insurance, course fees, and other miscellaneous fees will be on the e-bill and will be available for viewing and printing via the Internet.

Who does the statement email come from? How can I make sure the email sent to me is not treated as spam?
The email containing information about your online statement comes from cashnet@wwu.edu. To avoid having this email sent to your junk, spam, or bulk folder, please set up cashnet@wwu.edu as a contact.

Why is the university changing to e-billing, as opposed to paper statements?
Through online billing and payment, WWU hopes to provide more convenient service to students and authorized payers. In today’s online culture, transactions and

communications are performed daily via email and the Internet. Universities and colleges around the country are now using electronic billing as their primary method of billing. This is one of many strides WWU has made to provide improved service through technology and online resources, including the ability to apply, register for classes, and check grades online.

What are the benefits of e-billing and e-payment?
Benefits include:

• Convenient access to bills and making payments.
• Services available 24 hours a day/7 days a week.
• Account access available worldwide via the Internet.
• Services are private and secure. Data is encrypted.
• Convenient access for authorized payers to view account information and make payment on behalf of the student.
• Access to online payment history.
• Ability to print an e-bill at any time via the Internet.
• Ability to print additional copies of e-bills for employers who offer company reimbursement.

Are there exceptions to e-billing? Can I continue to get a paper bill?
All currently enrolled students will receive electronic bills. Printed bills can be obtained by accessing your account online, through CASHNet, and printing out the e-bill. The e-bill can be accessed and printed at any computer with Internet and printer access. The university will also have several designated computers on campus for students to access their accounts and print bills.

I don’t feel comfortable paying my bill online. How do I pay my bill?
Paying your bill electronically is optional. You can also pay your bill by printing a copy of the bill from your account and mailing it with the payment to the appropriate campus office, or delivering your check or cash in person. Make your check payable to Western Washington University and include your student ID number on the check.

Mail to:

Western Washington University
University Cashier, MS 9004
516 High Street
Bellingham, WA 98225-9004

In Person:

Payments can be made in person at the University Cashier Office, OM 245 between 9:00 a.m. and 4:00 p.m, Monday - Friday. The University Cashier takes the following form of payment:

• Cash
• Check - payable to Western Washington University in US dollars. Please write your WWU Student ID# on your check.
• Debit Card - Visa/MC
• After hours - follow the steps for Check and place envelope in the drop box outside Edens Hall.

Can I make my payment by credit card?
Western Washington University no longer accepts student account payments directly by credit card (tuition, housing, and meal plan fees). However, as a convenience to students and authorized payers, WWU has contracted with a third party vendor,

CASHNet, which accepts MasterCard, Discover, and American Express credit card payments online. A nonrefundable convenience fee of 2.75 percent will be assessed by the vendor to payers making payment by credit card.

Why isn’t Visa accepted?
Visa’s rules do not permit the vendor to charge a standard percentage of transactions as a convenience fee. Visa’s policy only allows vendors to charge a set transaction fee, regardless of how much is charged on the card. It would be difficult for the university to designate an appropriate set fee for tuition, room, and board payments, due to the varying payment amounts and payment plans among individual students. A large number of schools have stopped accepting Visa cards for this same reason.

Please note that Visa cards are still accepted at the University Bookstore and other locations on campus. CASHNet accepts MasterCard, Discover, and American Express for online credit card payments.

Why doesn’t WWU directly accept credit card payments for student account fees?
The merchant fees that WWU pays to accept credit card payments have increased every year and have become prohibitively expensive. The savings will be used to improve university resources and academic services. Students and authorized payers may pay by credit card through CASHNet.

Does CASHNet charge for e-billing and e-check (ACH) payment services?
No, CASHNet offers these services free of charge.

How can authorized payers make payment on my behalf?
Students have the option to designate another party to view and pay student bills. This third party will need a one-time authorization, issued by the student via the payment website. The authorized user can then access the third party vendor system directly or through the university website, to view the student’s account information and make payments.

Once the authorized payer has logged into CASHNet, the payer can change his/her login name and password, and set up and store his/her own profile and account information. Thereafter, unless authorization is canceled, the third party will be notified via his/her own email address that the student’s e-bill is available for viewing. The individual can also log into the website to view the student’s account information and make a payment. This authorization only gives access to statements and payment options; authorized payers will not have access to any other student records.

How do students authorize additional payers?
Students have the option to designate authorized payers to view and pay student bills, such as parents, spouses, relatives, guardians, or employers. Instructions for setting up authorized payer accounts are displayed above.

Do authorized payers have to make their payment online?
No. The authorized payer can print a copy of the e-bill via the Internet and mail his/her payment (check, cashier’s check, or traveler’s check) along with the remittance portion of the printed e-bill to the appropriate campus office. Make the check payable to Western Washington University and include the student’s ID number on the check. Don't forget to include the top barcode section of the billing statement.

Mail to:

Western Washington University
University Cashier, MS 9004
516 High Street
Bellingham, WA 98225-9004

How do new students set up and access online billing and payment?
New students who are in the application and acceptance process should contact their admissions counselor with online billing and payment questions.

Does the university accept pre-payments?
Yes. Check out our new link to online pre-payments uncer "Make a Payment" or if you prefer, mail in your pre-payment.

Who do I contact if I have questions?
Contact Student Accounts 360-650-2865 or Student.Accounts@wwu.edu

 

Additional CASHNet Help

Western Washington University now offers electronic billing (e-bills) and payment as the primary means of providing student account statements and payment options to all students; paper statements are no longer printed or mailed for enrolled students. Students receive emails at their university email address, enabling them to review their statement and make payments via the Web.