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Work Request Configuration

Last Update 10-03-08 (myersj); Revision 12-27-06 (whm);

Work Request Configuration

Methods

These are the various work delivery methods. 

METHOD COMMENTS OTHER INFORMATION
CONTRACT CONTRACTS TO IN HOUSE PROJECTS  
ESTIMATE ESTIMATED WORK See Time & Material versus Estimate.  Only when Estimate is selected will FM guarantee the estimate.  This is only on Project Work Orders.
PWASSIST PUBLIC WORKS ASSIST See Public Works Maintenance & Operations (M & O) Assist
TIMEMAT TIME AND MATERIALS See Time & Material versus Estimate.

 

Priority Codes

These codes are auto filled from selections made during completion of the Self-Service request based on time of response and delivery method of time and materials or estimated work.  The first number is the Priority ID. The second number is the number of days to complete the requested work. This is followed by the type of work.

PRIORITY DAYS DESCRIPTION COMMENTS
1 0 RM SAFETY EMERGENCY / RM HEALTH AND SAFETY
2 2 RM DAMAGE EMERGENCY / RM PROPERTY DAMAGE PREVENTION
3 14 CM 14 DAYS CORRECTIVE MAINTENANCE WITHIN 2 WEEKS
4 45 CM EST CORRECTIVE MAINTENANCE OVER 2 WEEKS
5 60 NC TIMEMAT NEW CONSTRUCTION TIME AND MATERIALS
6 60 CM TIMEMAT CORRECTIVE MAINTENANCE TIME AND MATERIALS
7 90 NC EST NEW CONSTRUCTION ESTIMATE ONLY
8 120 NC/EST DESG NEW CONSTRUCTION WITH ESTIMATE & DESIGN
9 14 PM PREVENTIVE MAINTENANCE

Maintenance Type Legend

  • RM = Reactive Maintenance
  • CM = Corrective Maintenance
  • NC = New Construction
  • PM = Preventive Maintenance
Project Phase Status Codes
STATUS COMMENTS ACTIVE
CANCELED PHASE CANCELLED N
CLOSED PHASE CLOSED N
ESTIMATING PHASE ESTIMATING IN PROGRESS Y
OPEN PHASE OPEN (DO NOT DELETE) Y
SCHEDULED WORK SCHEDULED (DO NOT DELETE) Y
SCHREV ESTIMATE COMPLETE SCHEDULE UNDER REVIEW Y
Project Status Codes
STATUS COMMENTS ACTIVE
OPEN 001 FIRST STATUS FROM SERVICE REQUEST (DO NOT DELETE) Y
PDCAREV 002 PROJECT BEING REVIEWED FOR DESIGN ASSIGNMENT Y
PRELIM EST 003 PRELIMINARY ESTIMATE BEING PREPARED Y
DESIGN 004 WORK IS IN DESIGN Y
DESREV 005 DESIGN IS BEING REVIEWED Y
ESTIMATING 006 PROJECT IS BEING ESTIMATED Y
ESTREV 007 ESTIMATE IN REVIEW Y
FUNDING 008 PROJECT AWAITING FUNDING Y
SCHREV 009 PROJECT SCHEDULE IN REVIEW Y
CONSTRUCT 010 WORK IS UNDER CONSTRUCTION Y
COMPLETE 011 WORK IS COMPLETE Y
ACCTREV 012 ACCOUNTING REVIEW STOPS NEW ENTRIES Y
CLOSED 013 PROJECT CLOSED N
BACKLOG PROJECT BACKLOGGED N
CANCELED PROJECT CANCELLED N
ON HOLD PROJECT ON HOLD - ONLY SET BY WCC Y
SR Status Codes
STATUS COMMENTS ACTIVE
CANCELED REQUEST CANCELLED N
CONV PROJ DO NOT DELETE THIS STATUS N
FUNDING FUNDING APPROVAL Y
HOLD REQUEST ON HOLD Y
REQUESTED NEW REQUEST Y
REVISE REVISE THE INFORMATION ON THIS SERVICE REQUEST Y
SCHEDULED DO NOT DELETE THIS STATUS N
UPDATED SERVICE REQUEST HAS BEEN UPDATED Y
Maintenance Type Codes

This field is configured three segments (xx-xxx-xx)...

  1. State funded (SF) or self-sustaining (SS). This separates all work into these two accounting areas.
  2. Department ID. This covers only the major Facilities Management clients.  Clients not listed use "Other." This is to separate work between the departments listed.
  3. Defines the type of work, PM=Preventive Maintenance, RM=Reactive Maintenance, CM=Corrective Maintenance, and NC=New Construction. See Understanding Maintenance Types & Funding Needs for a complete description of the types of work.

Note:  SELECT - SELECT MAINTENANCE TYPE - This is the auto filled type from the Self-Service request top notify the funding authorities that they must  select a maintenance type from the list below to categorize the work.

MAINT_TYPE COMMENTS BILLING_NAME PRINT_TICKET
FM TRACKING TRACK PM COSTS   Y
SELECT SELECT MAINTENANCE TYPE   Y
SF-ACAD-CM STATE FUNDED ACAD FACILITIES CORRECTIVE MAINT   Y
SF-ACAD-NC STATE FUNDED ACAD FACILITIES NEW CONSTRUCTION   Y
SF-ACAD-PM STATE FUNDED ACAD FACILITIES PREVENTIVE MAINT Equipment Y
SF-ACAD-RM STATE FUNDED ACAD FACILITIES REACTIVE MAINT   Y
SF-GRDS-CM STATE FUNDED GROUNDS CORRECTIVE MAINT   Y
SF-GRDS-NC STATE FUNDED GROUNDS NEW CONSTRUCTION   Y
SF-GRDS-PM STATE FUNDED GROUNDS PREVENTIVE MAINT Equipment Y
SF-GRDS-RM STATE FUNDED GROUNDS REACTIVE MAINT   Y
SF-UTIL-CM STATE FUNDED UTILITY FACILITIES CORRECTIVE MAINT   Y
SF-UTIL-NC STATE FUNDED UTILITY FACILITIES NEW CONSTRUCTION   Y
SF-UTIL-PM STATE FUNDED UTILITY FACILITIES PREVENTIVE MAINT Equipment Y
SF-UTIL-RM STATE FUNDED UTILITY FACILITIES REACTIVE MAINT   Y
SS-ASST-CM VU FACILITIES / STUDENT SERVICES CORRECTIVE MAINT   Y
SS-ASST-NC VU FACILITIES / STUDENT SERVICES NEW CONSTRUCTION   Y
SS-ASST-PM VU FACILITIES / STUDENT SERVICES PREVENTIVE MAINT Equipment Y
SS-ASST-RM VU FACILITIES / STUDENT SERVICES REACTIVE MAINT   Y
SS-CBO-NC CAPITAL BUDGET OFFICE NEW CONSTRUCTION   Y
SS-DINS-CM DINING SERVICES CORRECTIVE MAINT   Y
SS-DINS-NC DINING SERVICES NEW CONSTRUCTION   Y
SS-DINS-PM DINING SERVICES PREVENTIVE MAINT Equipment Y
SS-DINS-RM DINING SERVICES REACTIVE MAINT   Y
SS-OTHR-CM OTHER SELF SUSTAINING CORRECTIVE MAINT   Y
SS-OTHR-NC OTHER SELF SUSTAINING NEW CONSTRUCTION   Y
SS-OTHR-PM OTHER SELF SUSTAINING PREVENTIVE MAINT   Y
SS-OTHR-RM OTHER SELF SUSTAINING REACTIVE MAINT   Y
SS-RECC-CM RECREATION CENTER CORRECTIVE MAINT   Y
SS-RECC-NC RECREATION CENTER NEW CONSTRUCTION   Y
SS-RECC-PM RECREATION CENTER PREVENTIVE MAINT Equipment Y
SS-RECC-RM RECREATION CENTER REACTIVE MAINT   Y
SS-URES-CM UNIVERSITY RESIDENCES CORRECTIVE MAINT   Y
SS-URES-NC UNIVERSITY RESIDENCES NEW CONSTRUCTION   Y
SS-URES-PM UNIVERSITY RESIDENCES PREVENTIVE MAINT Equipment Y
SS-URES-RM UNIVERSITY RESIDENCES REACTIVE MAINT   Y
SS-VEH-CM VEHICLE CORRECTIVE MAINT   Y
SS-VEH-PM VEHICLE PREVENTIVE MAINT Equipment Y
UTIL-BIL WWU UTILITY BILLING RECHARGE   Y
Procedure Library Unit of Measure
UM DESCRIPTION COMMENTS
EA Each  
LF Linear Feet  
LY Linear Yard  
SF Square Feet  
SY Square Yard  
Procedure Library
View Procedure Library page.
Outage Class Codes

Use this to clarify the impact of the requested work on the building occupants. This information can be complete by the funding authorities, but typically Facilities Management has the best information on how systems, components and the relationship between systems will impact the occupants.

OUTAGE_CLASS COMMENTS NOTES
CRITICAL CRITICAL WWU IMPACT - MIN. 21 DAYS ADVANCE NOTICE This relates to our FM's SOP for shut downs. This class has the highest level of impact to the occupants, typically systems that must remain operational 24/7.
OPERATIONL MINIMAL WWU IMPACT - MIN. 3 DAYS ADVANCE NOTICE This relates to our FM's SOP for shut downs. This class has the second highest level of impact to the occupants, typically systems that must remain operational but service less critical functions.
ECONOMY NO WWU IMPACT - NO ADVANCE NOTICE

This relates to our FM's SOP for shut downs. This class has the lowest level of impact to the occupants, typically systems that do not need to remain operational at any given time.

EMERGENCY EMERGENCY WWU IMPACT - IMMEDIATE NOTICE This relates to our FM's SOP for shut downs. This class is used when there is no choice but to perform repairs immediately regardless of the impact to the occupants. This selection will be verified by WCC.

 

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Page Updated 04.17.2012