Help Yourself by Understanding How to Best Request & Track Your Work Requests

Use the links below to improve your knowledge of the process to more effectively request work and receive a timely response.

• Maintenance Service Definitions
• What's the difference between
  • Academic (State Funded) Facilities
  • Auxiliary (Self-Sustaining) Facilities
  • Utility Systems
• Who provides Maintenance Services
  • Academic & Auxiliary Facilities Maintenance Services
  • Utility Maintenance Services
• Who pays for maintenance throughout campus
  • Maintenance Funding Authorities
• What's the difference between Renovation/Construction Services and Maintenance

Requesting Maintenance Services

• Requesting Ordinary Maintenance Services

Tracking Work

• Tracking your work requests

Funding Methods

See Maintenance Service Definitions to understand when:

• Operating budgets pay for maintenance.
• Capital budgets pay for preservation and renewal services.
• The work is recorded on a backlog until it can be funded.

See Metrics to understand how FM is doing overall on maintaining WWU.