Equipment & Network Support

Below is a list of equipment & network support related services Financial Systems provides on a day-to-day basis. If you have questions or need help in any of these areas, please do not hesitate to contact us.

Hardware Support

We provide hardware support services for all IT equipment for the AVP BFA group, including:

Configuring new division machines, including imaging and software installation
Installation of new equipment, such as PCs, laptops, projectors, printers, netbooks, scanners, and other peripheral devices
Troubleshooting hardware issues
Maintaining inventory lists of all equipment within the AVP group
Make recommendations for technology-related purchases

Software Support

We provide sofware services for users in the AVP BFA group, including:

Troubleshooting software issues
Providing 1st level support for all installed software, such as Windows XP, Windows 7, all Microsoft/Adobe/FTP products, as well as specialized departmental software

Network Support & Resource Development

We also provide select network support services as well as help with IT resource development, including:

Assigning network directory permissions
Designing, developing, maintaining, and supporting end-user databases
Creating online training tools
Designing, developing, maintaining, and supporting Western's CASHNET eMarket sites
Maintaining the Central Stores online ordering system
Designing, developing, maintaining, and supporting AVP web sites