Frequently Asked Questions

General Information

What is a Student Account?
Your student account is used to manage the billing and payment of tuition and fees, on-campus housing and meal charges and a variety of other miscellaneous charges. Every student has a student account. If a student receives financial aid (loans, grants, scholarships), the aid is disbursed directly to the student account, current qualified charges are paid and any remaining funds are refunded to the student.

Each time you register or change your registration (add or drop courses) a charge or credit is posted to your student account, it is important to be aware of your financial obligation by reviewing the current account activity on your student account. Remember tuition & fees, housing & meal plan charges are due the first day of the term and due immediately if charges occur after the first day of the term.

Your student account will NOT include parking fees or library fines.

 

Billing and Statements

WWU does NOT mail invoices or bills – Students that have account activity during a billing cycle will be sent a WWU Official Notification at the beginning of the following month to their official University email account. If authorized payers are setup on an account, they too will receive the notification. This Notification advises students and authorized payers to view the online statement via the WWU Student Account Online.

When and How to Pay Tuition and Fees
CASHNet electronic billing and payment system is the official method of billing for WWU students. As a student you can access your WWU Student Account Online through Web4U to view your account and make payments.

Tuition, fees, housing charges and meal plan charges are due by the first day of each quarter, if left unpaid accounts are subject to late fees and interest.

Students with account activity will be notified that a billing statement is available for viewing approximately at the beginning of each month via their WWU email account.

Students are responsible for being aware of the activity on their account and paying balances on time.

 

Payment Options

 

Online
Electronic Check – Available anytime of day without a convenience fee, all that is needed is a bank    account number and routing number to make a payment.
Credit Card – MasterCard, American Express, Visa and Discover is accepted with a 2.75% convenience fee  charge.

Mail
Check - payable to Western Washington University in US dollars.

Please write your WWU Student ID# on your check, if available include the top portion of your billing statement and mail to:

Western Washington University
Student Business Office
516 High Street, MS9004
Bellingham, WA 98225

In Person
At the Student Business Office located in Old Main 110

Hours: 9:00am & 4:00pm, Monday - Friday

The following are acceptable forms of payment:

    Cash

    Check - payable to Western Washington University in US dollars. Please write your WWU Student ID# on your check.

    Debit Card - Visa/MC

 

Late Payment and Fees
A $40 late fee and 1% interest charge may be assessed monthly on all past due charges.

Failure to pay a past due account balance may result in a hold being placed on the student account preventing the student from registering, receiving a degree, or receiving a transcript.

Do NOT wait for an email or your Statement of Account, check your account status regularly, most importantly when making changes to your schedule, housing room change, meal plans and when using other services on campus that may result in a charge to your account.

You are responsible for paying the entire amount of tuition, fees and housing on time. Remember the best way to view the most current account information is by accessing your WWU Student Account Online via Web4U

 

How to Avoid Late Charges

  • Pay on time.
  • Pay charges immediately when making changes to registration schedules, housing room or meal plan changes. Check your current account activity when using other services on campus that may result in a charge to your account. Do NOT wait for an email or a Statement of Account.
  • Forward your current balance to the person responsible for paying your account.
  • Payments are applied in date order. Charges dated prior to tuition, fees and housing must be included with your tuition payment to assure full payment of tuition, fees and housing.
    The University can often help a student who has a short-term cash flow problem by issuing an emergency loan to cover a portion of their account balance. For more information, contact Financial Aid, Old Main 265, (360)650-3470.

 

What are Emergency Loans?
WWU offers two types of emergency loans to assist students with short term cash needs: a Signature Loan for a maximum of $350 that is due in 30 days or an Institutional Loan for a maximum of $600 that is due in 90 days. Both loans require your parent's address and two references with complete addresses and phone numbers. References cannot include parents, room mates, spouse or anyone affiliated with Western. You must be enrolled at least half-time to be eligible for either loan.

 

Cancellation of your Registration
FALL QUARTER *Only Students with past due account balances may be subject to cancellation of fall registration. Past due account balances must be satisfied prior to Phase II fall registration, refer to the Registrar’s website for dates.

If you decide not to attend Western after you register for classes, it is important that you contact the Registrar's Office and formally withdraw from the University as soon as possible to avoid incurring unnecessary charges.

 

Electronic Billing and Payment Services
CASHNet electronic billing and payment system is the official method of billing WWU students. Access your student account through Web4U to view your account or make a payment using the CASHNet system. For more information using CASHNet electronic billing and payment system check out our Online Payments page.

 

Frequently Asked Questions

What is CashNet?

CASHNet is a vendor utilized by Western Washington University that enables students to pay student account fees, including tuition, room and board, health insurance, course fees, and other miscellaneous charges, online. Through CASHNet, students and Authorized Users may receive e-bills and make e-payments directly online. This system eases the payment process by allowing payments to be made at any time, from any location with Internet access.

What is e-billing and e-payment?

Electronic billing (e-billing) is a service that enables students and Authorized Payers to receive bills through email, access bills through an online account, and make payments directly online (e-payment). As of December 2006, all WWU students receive student account bills electronically. All charges to the student’s account, including tuition, room and board, course fees, and other miscellaneous charges will be on the e-bill and will be available for viewing and printing by accessing the WWU Student Account Online.

Who does the statement email come from? How can I make sure the email sent to me is not treated as spam?

The email containing information about your online statement comes from cashnet@wwu.edu. To avoid having this email sent to your junk, spam, or bulk folder, please set up cashnet@wwu.edu as a contact.

What are the benefits of e-billing and e-payment?

Benefits include:

  • Convenient access to bills and making payments.
  • Services available 24 hours a day/7 days a week.
  • Account access available worldwide via the Internet.
  • Services are private and secure. Data is encrypted.
  • Convenient access for Authorized Users to view account information and make payment on behalf of the student.
  • Access to online payment history.
  • Ability to print an e-bill at any time via the Internet.
  • Ability to print additional copies of e-bills for employers who offer company reimbursement.

Are there exceptions to e-billing? Can I continue to get a paper statement?

All currently enrolled students will receive electronic statements. Statements can be obtained by accessing your WWU Student Account Online. The statement can be accessed and printed at any computer with Internet and printer access.

I don’t feel comfortable paying my bill online. How do I pay my bill?

Paying your bill electronically is optional. You can also pay your bill by printing a copy of the statement from your account and mailing it with the payment to the Student Business Office, or delivering your check or cash in person. Make your check payable to Western Washington University and include your student ID number on the check. It is also helpful to include the top barcode section of the billing statement.

Mail to:
Western Washington University
Student Business Office
516 High Street, MS9004
Bellingham, WA 98225


In Person:
Payments can be made in person at the Student Business Office Office, OM 110 between 9:00 a.m. and 4:30 p.m. The Student Business Office takes the following form of payment:

  • Cash
  • Check - payable to Western Washington University in US dollars. Please write your WWU Student ID# on your check.
  • Debit Card – Visa or MasterCard
  • After hours - follow the steps for Check and place envelope in the drop box outside Edens Hall.

Can I make my payment by credit card?

As a convenience to students and Authorized Users, WWU has contracted with a third party vendor, CASHNet, which accepts MasterCard, Discover, Visa, and American Express credit card payments online. A nonrefundable convenience fee of 2.75 percent will be assessed by the vendor to payers making payment by credit card.

Does CASHNet charge for e-billing and e-check (ACH) payment services?

No, CASHNet offers these services free of charge.

How can Authorized Users make payment on my behalf?

Students have the option to designate another party to view and pay student charges. This third party will need a one-time authorization, issued by the student through the WWU Student Account Online. The authorized user can then access the WWU Student Account Online directly or through the university website, to view the student’s account information and make payments.

Once the Authorized User has logged into CASHNet, the payer can change his/her login name and password, and set up and store his/her own profile and account information. Thereafter, unless authorization is canceled, the third party will be notified via his/her own email address that the student’s e-bill is available for viewing. The individual can also log into the website to view the student’s account information and make a payment. This authorization only gives access to statements and payment options; Authorized Users will not have access to any other student records.

How do students authorize additional payers?

Students have the option to designate Authorized Payers to view and pay student bills, such as parents, spouses, relatives, guardians, or employers. Instructions for setting up Authorized User accounts are explained here.

Do Authorized Users have to make their payment online?

No. The Authorized User can print a copy of the statement and mail his/her payment (check, cashier’s check, or traveler’s check) along with the remittance portion of the printed statement to the appropriate campus office. Make the check payable to Western Washington University and include the student’s ID number on the check.

Mail to:
Western Washington University
Student Business Office
516 High Street, MS9004
Bellingham, WA 98225

Does the university have installment payment plans?

No, installment payment plans are not available to currently enrolled students.

Who do I contact if I have CASHNet questions?

If your question or concern is...

  • Problems accessing the CASHNet site (other than a message the your Student ID# or Password is invalid);
  • Problems getting your payment to be accepted OR;
  • Questions about using CASHNet SmartPay

Please contact CASHNet at 800-339-8131 or support@cashnet.com

Who do I contact if my CASHNet Student ID# or Password is invalid?

Contact the Student Business Office at 360-650-2865 or SBO@wwu.edu

Who do I contact if I have some other type of question?

Contact the Student Business Office at 360-650-2865 or SBO@wwu.edu

Page Updated 10.29.2014