Academic Technology & User Services


John Farquhar, Director of Academic Technology & User Services (ATUS)

John Farquhar
Director, ATUS

The Academic Technology & User Services (ATUS) division plays a dual role at Western.

  • Academic Technology services focus on the effective and appropriate integration of technology into the primary teaching and learning mission of the campus.
  • User Services highlights keeping campus user technologies as current and easy to use as possible.


Specific Academic Technology services include:

  • the provision of comprehensive classroom services
  • management of general university computer labs
  • instructional support and development
  • support of Canvas and other aspects of on-line learning
  • faculty development
  • digital media development and support
  • academic software

ATUS is also the operational arm of the Student Technology Center, managed in cooperation with the Associated Students.

The User Services functions of ATUS support any use of technology by individual staff and students.
ATUS is the public face of the campus for:

  • computer accounts
  • email
  • file storage
  • operation of academic servers such as the My Western portal and Canvas.

Specific User Services include:

  • student/staff Help Desk
  • computer maintenance
  • computer desktop consulting
  • support of wireless computing and laptop loan
  • application software training

STAFFING

ATUS comprises the following staff positions:

  • Director
    • 1 Administrative Services Manager
    • 1 student

    Software Support

    • 1 Software Services Manager
    • 3 students

    Desktop Support Services

  • 1 Assistant Director

    • Desktop Support:
      • 1 Desktop Support Manager
      • 8 Desktop Support Specialists
      • 1 Office Assistant

    • Help Desk:
      • 1 Help Desk Manager
      • 1 Help Desk Coordinator
      • 1 Help Desk Consultant
      • 1 Account Consultant
      • 20 students

    Lab Services

    • 1 Lab Support Specialist
    • 1 Desktop & Mac Labs Consultant

    Classroom Services

    • 1 Maintenance Technician
    • 1 Media Classroom Engineer
    • 1 Maintenance Technician/Equiptment Loan
    • 15 students

    Teaching, Learning & Technology

    • 1 Assistant Director
      • Center for Instructional Innovation & Assessment:
        • 1 Instructional Designer
        • 5 students
      • Learning Systems:
        • 1 Instructional Designer (vacant)
        • 1 Instructional Technologist
        • 1 student
      • Video Services:
        • 1 Video Services Manager
        • 1 Media Producer
        • 4 students
      • Training:
        • 1 Application Specialist
        • 1 Training Specialist and Instructional Technician
        • 22 students
      • Digital Media Center Support:
        • 1 Manager (vacant)
        • 1 student (vacant)

      Academic Technology Website

Page Updated 06.30.2016