Bresciani, M.J., Zelna, C.L., and Anderson, J.A. (2004). Techniques for Assessing Student Learning and Development in Academic and Student Support Services. Washington, DC: National Association of Student Personnel Administrators.
Schuh, J. H., Upcraft, M.L., and Associates (2001). Assessment Practice in Student Affairs: An Applications Manual. San Francisco, CA: Jossey-Bass.