Business Services

Travel Services

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Welcome to our redesigned Travel Services website!

We’ve restructured according to the stage of travel and by role (traveler, delegate, approver,) for easier navigation. Suggestions are welcome!  Please contact Travel.Services@wwu.edu.


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Have you heard the big news?

SAP Concur, Western’s new electronic travel and expense management solution, is scheduled to replace TEM in 2020!

Why is TEM being replaced?

Ellucian, TEM’s vendor, stopped providing updates to the application in 2016 as they transitioned to offer a different software opportunity. Since then, the support they provide Western for TEM has been steadily diminishing and is now expected to be completely unavailable by the end of 2020. Western needed to make a change.

About SAP Concur

After an extensive RFP process, vendor demos and campus feedback, Western selected SAP Concur to replace TEM. Based in Bellevue, WA, Concur was founded in 1993 and currently partners with more than 40,000 clients worldwide, including over 400 institutions of higher education. SAP Concur offers Western a best-in-class platform that connects travel, expense, and risk management into one powerful solution.

Benefits of SAP Concur

Advantages include mobile access, built-in policy compliance, transparent approval routing, improved reporting, and risk mitigation. Travelers can take photos of receipts on-the-go or submit itineraries via email to auto-populate expense reports. Western’s new system also connects travel requests, bookings, and reimbursements.

What happens next?

Pilot group training is expected to start December 2019, followed by a phased roll out to campus.

Need more information?

Project-related questions? Please contact our replacement system project manager, Heidi Ling or by phone ext. 4220. For university travel policy and procedure questions, please contact Travel.Services@wwu.edu or by phone ext. 3341.