universal password change
Please log in using your Western ID (W number) and PIN.
Be sure to include the capital W followed immediately by 8 digits (e.g., W00001234).
Your default PIN is your birthdate in the following format: ddmmmyyyy (e.g., 15jan1991).
Note: birth month abbreviation is to be entered with the first 3 letters in your birth month using only lowercase letters (e.g., jan, feb, mar).
If you don't have a birthdate in our system, your default PIN will be the first 2 characters of your last name (in lowercase) immediately followed by the first six digits of your Social Security number.
If your account was created prior to September 8, 2010, your default PIN is the first 6 digits of your Social Security Number.