Western ID:
Be sure to include the capital W followed immediately by 8 digits (e.g., W00001234).

PIN:

• If you have not already changed your PIN, your default PIN is your birthdate in the following format: ddmmmyyyy (e.g., 15jan1991).
• Note: birth month abbreviation is to be entered with the first 3 letters in your birth month using only lowercase letters (e.g., jan, feb, mar).
• If you don't have a birthdate in our system, your default PIN will be the first 2 characters of your last name (in lowercase) immediately followed by the first six digits of your Social Security number.
• If your account was created prior to September 8, 2010, your default PIN is the first 6 digits of your Social Security Number.