E-Procurement - Vendor Return Policies

 

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Cancelling an order: If the Marketplace order status is:
Unsubmitted Transaction - You can delete the line(s). Once all lines are deleted the order will no longer exist.
Pending Approval-Ask the Approver to reject (return) the order to you. You can then delete the line(s).
Submitted to Supplier - Call the customer service number as soon as possible. Verify the supplier will stop the order from being shipped. Add an internal note to the order or line item about cancellation. Close the line (or order) in ESM receiving tab. Submit an encumbrance liquidation e-sign form. If the order ships, arrange a return and ask for a credit memo to be sent to AP.
Vendor Damage Goods Duplicate Order Customer Service Other Info
Ace Hardware Vendor pays Vendor pays (360) 933-4686 - Amy Zweller 30 day return policy; power tools that have gas/oil need to go through warranty, but Ace will assist with the process
Apple, Inc. Vendor error they pay; customer error we pay Vendor error they pay; customer error we pay (800) 800-2775 30 day return policy; must be unopened
B&H Vendors pays Vendor error they pay; customer error we pay (800) 221-5743 30 day no questions asked return policy
Bay City Contact Customer Service upon receipt Return information is the same as “Other Info” column.
They have multiple checks and balance protocols in place for duplicate orders, and will contact the sales rep or customer if they see anything unusual with an order.
(360) 671-7400 - Franz, Scott or Kathy Stock items can be returned within 60-days, must be in resalable condition, credit will be issued upon verification. Non-stock or special order must be returned within 2-weeks. They must be in resalable condition and original packaging. Credits are based on acceptance of manufacturer.
CDW Damaged packages should be refused upon delivery or contact customer relations.  Customer pays for shipping cost and of replacement/exchanges. Customer pays (866) 782-4239

returns@cdw.com
15 day return policy
Commercial Office Interiors Call vendor and they will work with us using the manufacturer's warranty Vendor confirms order to avoid this issue (206) 577-5792
or
stinnetta@coiseattle.com
No return policy
Connection (was GovConnection) Damaged packages should be refused upon delivery. If damaged package is accepted, carrier should note on receipt. Any hidden or internal damage must be reported within 7 days of receipt. Customer error we pay return freight, a 15% restock fee, and we would generate an RMA and return instructions so the credit would be applied to the correct amount. Vendor error they will provide a prepaid return label and full credit would be applied. (888) 213‐0259 or customercare@govconnection.com 30 day return policy; returns are subject to a 15% restocking fee and return must be approved
Dell Vendors pays and will issue a credit or exchange Call with order number and vendor will send return shipping label (800) 433-9014 30 day return policy; software may not be returned
Fastenal No charge No charge

Rick Atkins, local store manager

(360) 715-1804

Unopened and unused - no charge, with explanation
Fisher Scientific Vendors pays for return in original box  Vendor error they pay freight; customer error we pay freight (800) 766-7000 10 day return policy; must be in original box
Grainger Depends on product Vendor error they pay freight; customer error we pay freight (877) 202-2592
or
eprocustomercare@grainger.com
(425) 231-9768- Jesse Aguilar
If sold on a "Final Sale" basis.  No cancellations, returns, refunds, or credits allowed
Hardware Sales Vendor pays freight.  If it is a stock item, you may refuse delivery and send items back with the driver. Vendor pays freight.  If it is a stock item, you may refuse delivery and send items back with the driver. Amy.m@hardwaresales.net Deliveries are made on Tuesday and Thursday. If you want additional stock items, please email Debbie.Kirpatrick@wwu.edu.
Keeney's Vendor pays and picks up Vendor pays and picks up (877) 743-7252
or
(425) 556-1734
30 day return policy; pickup up Monday and Wednesday
Medline View return details page (800) 307-8386 Products must be returned within 90 days of purchase.
New Egg Call for an RMA and prepaid shipping label Customer error, we pay return shipping but do not pay restocking fee (888)482-6678

30-day return policy; special orders no return or exchange

Office Depot Vendors pays for return Vendor error they pay; customer error we pay (888) 777-4044 30 day return policy; special orders may not be returned or exchanged
Open Square Vendor error, they pay for return.

They watch incoming orders to avoid duplicates; Vendor error they pay
If order is wrong vendor pays for return

(206) 768-8000 60% re-stocking fee if customer is at fault; can make changes for about three day period after order is placed
Staples
(was Coastwide)
Call vendor and they will replace at no charge
Vendors pays
30 day return policy; 40% restocking fee (closed cases only if item is not sold as a separate unit)
VWR Int'l Inspect shipment on delivery.  If damaged, show driver and have him note on receipt; if damage is noticed after box Is open, request an inspection within 24 hours of delivery. Vendor reserves the right to repair damaged product where applicable before replacement or credit is issued. Customer error we pay 15% restock fee; vendor error no charge (800) 932-5000
or
Contact Us link
Click to Chat button
60 day return policy; subject to a 15% restocking charge; customer is responsible for all transportation fees
Waxie
Vendor error, they pay for return, if something is salvageable you can keep no charge.
No charge to return
Most returns 30-90-days, Chemicals may have a different return policy, call for information.
Special orders - 25% restocking fee
Workpointe
They receive product first so they take care of damage before it gets to us
They do their best to avoid this but it would be on a case to case basis to resolve in the most fair way
Products are made to order; make Exceptions for certain situations; 5-day if they had to set a policy for returns
Page Updated 11.22.2017